Simplify Communication Through Customer’s Preferred Channel
Two Way Multi-Channel Communication Platform
Communication is key when interacting with your employees, partners or customers. Communicating the right message, at the right time, with the right medium and to a targeted audience will determine its success.
Telkomtelstra can assist you in engaging customers with a richer experience, increasing loyalty, and enabling up-sell and cross-sell opportunities. For example, telkomtelstra can help to reduce the required costs and complexity by managing all communications from one simple interface and obtaining detailed and valuable analytics from every customer interaction.
Our communications offer will give you the following benefits:
Increase productivity through enhanced operational communication
Enhances processes and streamlines communication with staff, customers and stakeholders. Creates instant collaboration and communication for increased organisational alignment. Increases the speed, clarity, and relevance of your corporate communications. Speeds up content creation, turnaround time, and approval cycles through collaboration.
Improve business resilience
Initiate conversation during major incidents, automate call trees and teleconferences, without the need to remember phone, account or PIN numbers and manage the event in real time, including full analytics, executive dashboards and reporting.
Deliver exceptional service through enhanced customer engagement
Discuss game changing strategies that enhances engagement and increases customer satisfaction. Targets and optimises messaging to reach the audience, with personalised, relevant, location-aware communications.
Deliver high quality multi-channel communications
The Whispir platform typically sends on average 600 sms per minute, 12,000 voice calls per hour and 50 emails per second within Indonesia. Note SMS and voice throughput varies by country as it is dependent on local telco operator capacity.
Deliver via SMS, e-mail, landline phone, mobile phone (including iPhone, Blackberry, Android based phones), VoIP phones, Satellite phones, web, social media, and voice conferencing functionality. Send high quality voice calls using Whispir’s Text-to-Speech engine, or natural voice recording.
Multi-lingual message templates*
We can work with you to have content delivered in a language of your choice.
*Supported by the UTF-8 character set
Manage large number of contact records & distribution lists
Ability to hold very large data sets and to scale up and down easily. It will support the creation and maintenance of static and dynamic distribution lists, including single level and tiered groupings of lists.
Tracking and reporting
It provides a range of features for configuring messages to request confirmation via SMS, voice and e-mail, which allows tracking and reporting.
Automated escalation and resend
It offers a range of options to configure messages to automatically escalate after set durations if the message is not received or responded to. Configurations are available to resend to a recipient if no confirmation of receipt or response is received in a configurable time period.
Discuss how this solution can empower your company,
contact Telkom Indonesia or Telstra Account Managers now