Follow the customer journey across web and mobile and suggest digital engagement at key moments using any combination of HD voice, HD video or screen sharing
Use the customer journey context to connect customers on the right digital channel with the Line of Business team at the tap of a button
Progress the customer journey with high-touch customer service aided by holistic context and advanced digital tools
Modernize today with a SaaS service that's 100% self driven, flexible, and guided by real-time insight
Telkomtelstra's Digital Customer Engagement allows you to proactively and seemlessly insert digital engagement into any customer journey accross web and mobile, maintaining brand association and preserving context. We provide recording across all channels and audio transcription which you need for regulatory purposes.
Telkomtelstra's Digital Customer Engagement is pre-integrated with SVC, Siebel, and other Oracle CX services. Embedding our widget facing app takes 5 lines of code.
Tower 88@Kota Kasablanka, 35th floor
Jl. Casablanca No.88, RT.14/RW.5, Menteng Dalam, Tebet, South Jakarta City, Jakarta 12870
+62 21 8064 0600